Chemigo Privacy Policy

Your privacy is very important to us. In accordance with the General Data Protection Regulation (GDPR), our Privacy Policy explains what personal information we collect, how we use it, and how you can check and update any personal information we hold about you. For the purposes of this Privacy Policy, which applies to Chemigo. "We" refers to Chemigo.

To deliver products and services relevant to you
To improve our products and services and develop new ones

How do we get your information?

We collect information when you contact us, and when you use our products and services.

For examples,

When you contact us for a quotation or ask something
When you purchase from us – via online purchase, by email, over the phone, email, or fax etc.
When you visit our website

If necessary, we may also collect information from publicly available sources (e.g. university websites). For example, to update you order progress, to inform shipping status or to follow up the overdue payment if require the recipient's phone number. If you have not provided us with a phone number when submitting a purchase order, we may sometimes search online for it so that your order status can be timely informed.

The type of information we have

Information is collected about you when an order is placed with us or an enquiry is made. Anonymous information on website usage is collected from visitors to our website. This includes who you are, your email address, the products you have purchased from us, your shipping/billing address(es) and the contact phone number.

How we use this information

Information gathered is used to arrange delivery, process payments (if applicable), send you our newsletter and for our record-keeping. If you make an enquiry, that information is used to respond to the enquiry and for company record-keeping.

Each time you visit the website, anonymous analytics information is collected about site usage via Google Analytics. For further information on this, please see the ‘Cookies’ section below.

Storage & processing of information

Disclosure of information to 3rd parties

We do not, and will never sell any of your personal data to any third party – including your name, address, email address or credit card information.

However, we share your data with the following companies in order to provide our services to you. This is in accordance with our legal basis for processing and storing data. The companies may include by not limited to the below:

Payment service providers, if you make an online payment by credit card;
Delivery companies, eg. FedEx, DHL etc.
Web hosting platform (OZ CHAMP Technologies Inc. )

Marketing

We may send you marketing emails to keep you informed of our new products and promotions, this may include newsletters, new products eDM, products catalog, special offers, new services etc. You always have the option to unsubscribe at any time, simply by clicking the "Unsubscribe" button located at the bottom of each email newsletter. More information on this is available here: https://ico.org.uk/for-organisations/marketing/; or you can get in touch with Lumtec by "Contact Us".

The rights you have regarding your information

Under the GDPR, you have a lot of rights when it comes to your personal information:

The right to be informed about how your personal information is being used (like how this policy explains things!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop email marketing messages (which you can do either by clicking the "Unsubscribe" link in all marketing emails from us, or by emailing service1@chemigo.net ) and to withdraw consent for other consent-based processing at any time

The right to request that we transfer or port elements of your data either to you or another service provider

If you have a complaint, or just have questions, please contact us.

Like the majority of websites on the Internet, Chemigo uses cookies for a variety of purposes. Cookies are text-only pieces of information that a website transfers to a visitor’s local storage or other web-browsing device for record-keeping purposes. We use cookies to help improve your use of the website by remembering important information (such as saved items in your cart, or preferred currency choice), for analytics, and for marketing.

OZ CHAMP Technologies Inc.

This website is built on OZ CHAMP Technologies Inc. They provide us with an online e-commerce platform which allows us to sell our products to you. The vast majority of cookies on our website are provided by them.

Google Analytics

On our site, we also use cookies that are a part of Google Analytics. They allow us to collect anonymous information on website traffic. The information is then used to monitor site performance and develop the site to better suit users' needs. We cannot identify you personally from this information, so you will remain anonymous. Information on location, pages visited etc., are all reported independently so that an individual user can never be traced or identified.

More detailed information on the types of cookies that Google Analytics uses is available here. It is possible to opt out of the tracking by Google Analytics across all websites that use this facility by following this link http://tools.google.com/dlpage/gaoptout.

Other websites

Please note that the Chemigo privacy policy is only applicable to data collected on Chemigo websites. You will need to review the privacy policy for each external website that we link to. We are not responsible for the privacy policy of these other websites.

Changes to our privacy policy

This privacy policy will be reviewed regularly. To monitor changes please check back to this page regularly.

If you have any queries about our privacy policy or any of your personal data that we hold, you can contact us by phone, email or fax.

Tel: +886-2-2697-5600

Fax: +886-2-2697-5601

E-mail address: service1@chemigo.net