Privacy Policy
Chemigo Privacy Policy
Your privacy is very important to us. In
accordance with the General Data Protection Regulation (GDPR), our Privacy
Policy explains what personal information we collect, how we use it, and how
you can check and update any personal information we hold about you. For the
purposes of this Privacy Policy, which applies to Chemigo. "We"
refers to Chemigo.
- To
deliver products and services relevant to you
- To
improve our products and services and develop new ones
How do we get
your information?
We collect information when you
contact us, and when you use our products and services.
For examples,
- When
you contact us for a quotation or ask something
- When
you purchase from us – via online purchase, by email, over the phone,
email, or fax etc.
- When
you visit our website
If necessary, we may also collect information
from publicly available sources (e.g. university websites). For example, to update
you order progress, to inform shipping status or to follow up the overdue
payment if require the recipient's phone number. If you have not provided us with a phone
number when submitting a purchase order, we may sometimes search online for it
so that your order status can be timely informed.
The type of
information we have
Information is collected about you when an order is placed with us or an enquiry is made. Anonymous information on website usage is collected from visitors to our website. This includes who you are, your email address, the products you have purchased from us, your shipping/billing address(es) and the contact phone number.
How we use
this information
Information gathered is used to
arrange delivery, process payments (if applicable), send you our newsletter and
for our record-keeping. If you make an enquiry, that information is used to
respond to the enquiry and for company record-keeping.
Each time you visit the website,
anonymous analytics information is collected about site usage via Google
Analytics. For further information on this, please see the ‘Cookies’ section
below.
Storage &
processing of information
Disclosure of
information to 3rd parties
We do not, and will never sell any of
your personal data to any third party – including your name,
address, email address or credit card information.
However, we share your data with the
following companies in order to provide our services to you. This is in
accordance with our legal basis for processing and storing data. The companies may include by not limited to
the below:
- Payment
service providers, if you make an online payment by credit card;
- Delivery
companies, eg. FedEx, DHL etc.
- Web
hosting platform (OZ CHAMP Technologies Inc. )
Marketing
We may send you marketing emails to keep
you informed of our new products and promotions, this may include newsletters, new
products eDM, products catalog, special offers, new services etc. You always have
the option to unsubscribe at any time, simply by clicking the "Unsubscribe" button
located at the bottom of each email newsletter. More information on this is
available here: https://ico.org.uk/for-organisations/marketing/; or you can
get in touch with Lumtec by "Contact Us".
The rights you
have regarding your information
Under the GDPR, you have a lot of
rights when it comes to your personal information:
- The
right to be informed about how your personal information is being used
(like how this policy explains things!)
- The
right to access the personal information we hold about you
- The
right to request the correction of inaccurate personal information we hold
about you
- The
right to request that we delete your data, or stop processing it or
collecting it, in some circumstances
- The
right to stop email marketing messages (which you can do either by
clicking the "Unsubscribe" link in all marketing emails from us,
or by emailing service1@chemigo.net ) and to withdraw
consent for other consent-based processing at any time
- The
right to request that we transfer or port elements of your data either to
you or another service provider
If you have a complaint, or just have
questions, please contact us.
Cookies
Like the majority of websites on the Internet, Chemigo uses cookies for a variety of purposes. Cookies are text-only pieces of information that a website transfers to a visitor’s local storage or other web-browsing device for record-keeping purposes. We use cookies to help improve your use of the website by remembering important information (such as saved items in your cart, or preferred currency choice), for analytics, and for marketing.
OZ CHAMP Technologies
Inc.
This website is built on OZ CHAMP Technologies
Inc. They provide us with an online
e-commerce platform which allows us to sell our products to you. The vast
majority of cookies on our website are provided by them.
Google
Analytics
On our site, we also use cookies that
are a part of Google Analytics. They allow us to collect anonymous information
on website traffic. The information is then used to monitor site performance
and develop the site to better suit users' needs. We cannot identify you
personally from this information, so you will remain anonymous. Information on
location, pages visited etc., are all reported independently so that an
individual user can never be traced or identified.
More detailed information on the types
of cookies that Google Analytics uses is available here. It is
possible to opt out of the tracking by Google Analytics across all websites
that use this facility by following this link
http://tools.google.com/dlpage/gaoptout.
Other websites
Please note that the Chemigo privacy
policy is only applicable to data collected on Chemigo websites. You will need
to review the privacy policy for each external website that we link to. We are
not responsible for the privacy policy of these other websites.
Changes to our
privacy policy
This privacy policy will be reviewed
regularly. To monitor changes please check back to this page regularly.
Contact us
If you have any queries about our
privacy policy or any of your personal data that we hold, you can contact us by
phone, email or fax.
Tel: +886-2-2697-5600
Fax: +886-2-2697-5601
E-mail address: service1@chemigo.net